Store Help & Policies
You may order on line 24 hours a day, every day of the week. Phone orders can be placed Monday-Friday 12:00am-6:00pm CST.
All payments must be made by credit card in U.S. dollars. We accept Visa, MasterCard, Discover, Paypal and American Express. Please do not mail cash.
ORDER PROCESSING AND SHIPPING
Orders are generally processed and shipped within 3-5 business days, pending stock availability. Special orders (Items not currently in stock) require 4-8 weeks to be processed and shipped.
You will receive an e-mail verification including the invoice number which confirms your order has been processed, and a second e-mail indicating the tracking number and date of shipment. You may also be contacted for shoe size verification to ensure proper fit.
All orders are shipped via FedEx Ground. The shipping charge is $9 for orders up to $150 and $15 for orders exceeding $150. 2nd day air and overnight shipping are also available at an additional charge.
We will collect applicable sales tax if we are required by law to do so.
QUESTIONS ON ORDERS
Please call us at 773-525-4280 or email us.
RETURNS AND EXCHANGES
All shoes may be exchanged or returned for a credit or refund within the first 10 business days.
Pre-approval of all returns is required. To request return authorization and receive return instructions, use the form "contact us" on this web site, or call us at 773-525-4280.
Shoes returned for refund are subject to a $20 restocking fee. No restocking fee applies to any shoes being exchanged for other items. Shipping & handling charges are not reimbursable. All return and exchange shipping expenses must be pre-paid by the customer. No C.O.D’s will be accepted.
A copy of the invoice must accompany the return. All goods must be returned in the original packaging. The quality of all items is fully guaranteed by our company and merchandise is inspected for cleanliness and quality prior to being shipped. Therefore, returned items must be unused, undamaged, and in original condition. We will not accept any returned items that show visible signs of use or wear. It is the sole discretion of James Ciccotti Bridal Shoes & Accessories to determine if returned goods are in salable condition. Merchandise that is returned in non-salable condition will be returned to the customer at the customer's expense.
Refund policy, applies only to Internet and phone orders.
Handbags are not returnable or exchangeable.
All custom orders are not returnable. Personalized products (products that have been dyed, custom ordered, or otherwise personalized) are not eligible for return or refund.
James Ciccotti Bridal Shoes & Accessories does not accept goods returned after 10 business days from receipt of shipment.